FREQUENTLY ASKED QUESTIONS (FAQS)

Do you offer Cash on Delivery (COD)?

Yes! We offer Free Cash on Delivery (COD) on all orders, across India — no extra charges.You can pay in cash when your product is delivered to your doorstep.

How fast will my order arrive?

We ship your order within 24–48 hours, and most customers receive their products in 3– working days, depending on their location.Fast. Reliable. Doorstep delivery — that’s our promise.

Do you accept returns?

Yes, we offer easy 7-day returns for eligible products.Simply reach out to our support team — we’ll guide you through the quick return process.

What if I receive a damaged or wrong product?

If you receive a damaged or wrong item, don’t worry! Just contact us within 48 hours of delivery at supporrt.urbanicksgo@gmail.com or 📞 +91-8401438964 with photos of the product. We’ll replace it or give you a refund quickly. 💙

How can I track my order?

Once your order is shipped, you’ll receive a tracking link via email or SMS. You can use it anytime to see your delivery progress in real time.