Refund policy
URBANICK'S GO โ Hassle-Free Return & Refund Policy
At URBANICK'S GO, we want every purchase to make you smile.
If something doesnโt fit, look, or feel the way you expected โ weโve got your back.
We believe in easy returns, quick refunds, and 100% customer satisfaction.
1. Easy 7-Day Return Window
You have 7 days from delivery to request a return or exchange.
Your item must be:
- Unused and unwashed
- In its original packaging with tags intact
- Accompanied by the invoice or order confirmation
Please note: For hygiene and safety reasons, certain items (like innerwear, cosmetics, and clearance/sale items) cannot be returned or exchanged.
2. Fast & Secure Refunds
Once your return reaches us and passes inspection:
- Refunds are processed within 5โ7 business days.
You can choose:
- Refund to original payment method, or
- Instant store credit for your next purchase
Weโll notify you every step of the way โ so you always know where your refund stands.
3. Quick & Simple Exchanges
Need a different size, color, or product? No problem.
We offer free and fast exchanges (subject to stock availability).
If the replacement item costs more, you can simply pay the difference at checkout.
4. Return Process Made Simple
- Contact us via Emailย your Order ID and reason for return.
- Our team will guide you and confirm whether pickup or self-shipping applies to your location.
- Pack the product securely โ and weโll take care of the rest!
Free return pickup is available in select pin codes.
If self-shipping, please share your courier receipt for verification and reimbursement (if eligible).
5. Non-Returnable Items
For safety and quality reasons, the following items cannot be returned or refunded:
- Used, damaged, or altered products
- Items without original tags or packaging
- Personalized or hygiene-related products
- Final-sale or clearance items
6. Need Help? Weโre Here for You!
Weโre all about friendly support and fast solutions.
Our customer care team will make your experience easy and worry-free.
Location: 90, Haridham Society, Kadodara, Palsana, Surat, Gujarat - 394327, India.
Email : support.urbanicksgoindia@gmail.com
Phone : +91-8401438964
Working Hours : MonโSat | 10:00 AM โ 6:00 PM IST
Our Promise
At URBANICK'S GO, your satisfaction means everything to us.
If youโre not happy with your purchase, weโll do everything we can to make it right โ because we believe trust builds long-term relationships.
Shop easy, return easy, love what you buy โ thatโs the URBANICK'S GO way.ย ย